Last updated: July 31, 2024

1. Introduction

Thank you for shopping at Swami Vastra. We strive to ensure your satisfaction with every purchase. This Return Policy outlines the terms and conditions under which you may return products purchased from our Website. By making a purchase, you agree to the terms of this Return Policy.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• Condition: The item must be in its original, unused condition with all tags and packaging intact.
• Time Frame: Returns must be requested within 30 days from the date of receipt.
• Proof of Purchase: You must provide a receipt or proof of purchase when returning an item.

3. Non-Returnable Items

Certain items are non-returnable, including:

• Customized or personalized items
• Perishable goods
• Gift cards
• Sale or clearance items

4. How to Request a Return

To request a return, please follow these steps:

1. Contact Us: Reach out to our customer service team via email at returns@swamivastra.com or through our contact form on the Website.
2. Provide Information: Include your order number, a description of the item(s) you wish to return, and the reason for the return.
3. Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for returning the item.

5. Return Shipping

• Shipping Costs: You are responsible for paying the shipping costs to return the item, unless the return is due to an error on our part (e.g., wrong item or defective product).
• Packaging: Please pack the item securely to prevent damage during transit. The item should be returned in its original packaging.

6. Refunds and Exchanges

• Refunds: Once we receive and inspect the returned item, we will process a refund to your original payment method. Please allow 7-10 business days for the refund to appear in your account.
• Exchanges: If you wish to exchange an item, please request a return and place a new order for the replacement item. Refunds and exchanges are processed separately.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at returns@swamivastra.com with details and photos of the issue. We will arrange for a replacement or refund as applicable.

8. Contact Us

For any questions or concerns regarding our Return Policy, please contact us:

Thank you for shopping with Swami Vastra. We value your satisfaction and are here to assist you with any return needs!