Last updated: July 31, 2024

1. Introduction

Welcome to Swami Vastra! We are committed to providing excellent support and ensuring a positive experience with our services. This Support Policy outlines how we handle support requests and provide assistance to our users.

2. Support Availability

Our support team is available during the following hours:

• Monday to Friday: 9:00 AM - 6:00 PM (IST)
• Saturday: 10:00 AM - 4:00 PM (IST)
• Sunday: Closed

3. Support Channels

You can reach our support team through the following channels:

• Email: support@swamivastra.com
• Phone: +91 93035 17773
• Live Chat: Available on our website during support hours.
• Support Portal: Access our support portal at support.swamivastra.com to submit tickets and track their status.

4. Response Times

We strive to respond to support requests in a timely manner:

• Email Support: Responses within 24 hours on business days.
• Phone Support: Immediate assistance during business hours.
• Live Chat: Real-time support during business hours.
• Support Portal: Ticket acknowledgment within 2 hours, with resolution times varying based on complexity.

5. Types of Support

We offer support for the following:

• Technical Issues: Assistance with website functionality, login issues, and other technical problems.
• Product Inquiries: Information about our products and services, including features and pricing.
• Order Issues: Support with order placement, tracking, and delivery.
• Account Management: Help with account-related issues, including password resets and profile updates.
• General Inquiries: Answers to general questions about our company and services.

6. Support Process

When submitting a support request, please provide the following information to help us assist you efficiently:

• Description of the issue or inquiry.
• Steps to reproduce the issue (if applicable).
• Screenshots or error messages (if applicable).
• Your contact information.

7. Escalation Process

If you are not satisfied with the resolution of your support request, you can escalate the issue to our Support Manager by requesting an escalation through any support channel. Our Support Manager will review your case and provide further assistance.

8. Service Limitations

Please note that our support team may not be able to assist with:

• Third-party services: Issues related to third-party services or products that are not directly associated with Swami Vastra.
• User error: Problems resulting from incorrect use of our services or products.

9. Feedback

We welcome your feedback on our support services. Please let us know if you have suggestions for improvement or if you have had a positive experience with our support team. Your feedback helps us enhance our services.

10. Changes to the Support Policy

We may update this Support Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our support practices.

11. Contact Us

If you have any questions or concerns about this Support Policy, please contact us:

Thank you for choosing Swami Vastra. We look forward to assisting you!